2018 Aflac Incorporated Benefits Guide

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EMPLOYEE ASSISTANCE PROGRAM
EL IGIBI L ITY:
All full- and part-time employees, their legal spouses or
registered domestic partners, and qualified dependents
over age 16 are eligible.
YOU SHOULD KNOW:
➤➤The Employee Assistance Program is served by
Morneau Shepell.
➤➤Personal problems have a serious effect on work
and family life. Help is available through professional
counseling for any issue.
➤➤Services are confidential. The Employee Assistance
Program does not report the names or any identifying
data of service users to Aflac. You pay nothing. Services
are company-paid and easy to use.
➤➤Help is available 24 hours a day, seven days a week
by calling 800-272-2727.
CONTINUED SERVICES UNDER
THE HEALTH PLAN:
The Employee Assistance Program provides free counseling
services for up to five visits per covered issue. If you need to
continue counseling beyond the five free visits provided under
the Employee Assistance Program, the additional counseling
may be covered through your health benefit plan. You would
be responsible for the health plan’s applicable copayments
and/or deductibles, subject to the in-network and out-of-
network benefit levels.
Coverage
How it works ➤➤The Employee Assistance Program is offered through Morneau Shepell at 800-272-2727.
Calls are answered 24 hours a day, seven days a week.
➤➤You and your family members may use Employee Assistance Program services each time any of you
needs help dealing with a concern.
➤➤Callers will be immediately connected to a qualified counselor who will assess the caller’s needs, provide
immediate assistance in dealing with the issue and refer the caller to a local resource for the appropriate service.
The same counselor will follow up with the caller to ensure his or her needs are met.
➤➤Callers may receive up to five face-to-face counseling sessions per covered issue, plus referral to
legal assistance, financial counseling, or child care or elder care resources.
➤➤Supervisors may call the Employee Assistance Program at any time for consultation on how to manage troubled
employees in the workplace.
Who can use EAP
Services
Employees and all immediate family members, defined as:
➤➤Any adults in the home (spouse, adult children, older relatives) or
➤➤Any dependent children living away from the home, such as children away at college.
Children under 16 If needed, children under age 16 will be referred to an appropriate child specialist who is an in-network
provider in the employee’s Aflac health benefits plan or to a low-cost or free community resource.
Chronic conditions If the caller is dealing with a long-term issue, the counselor will coordinate longer-term treatment with an in-network
provider in the employee’s Aflac health benefits plan or with a low-cost or free community resource. *Copay for office
visit is $25.
Online resources The Employee Assistance Program website at offers helpful resources, such as articles
to help you recognize and understand many personal issues, legal and financial information, assessment tools and
child/elder care searches.
Your cost There is no cost to you or your family member for coverage for the maximum of five counseling sessions per issue.
Aflac pays for Employee Assistance Program services.
FOR MORE INFORMATION ABOUT:
➤➤Employee Assistance Program services: Call Morneau
Shepell at 800-272-2727.
➤➤Resources to help you deal with and resolve
personal issues including real-time chat with a counsellor:
Visit .
➤➤Download the free MyEAP through Google Play or Apple
Store.
➤➤Continued counseling services under your Aflac health
benefits: Call your health plan at the number on your
health benefits ID card or as listed on the Quick Reference
chart at the end of the guide.
➤➤All of your Aflac benefits: Go to
.
How to Apply for
Aflac Coverage